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Situation

The organization lacked a centralized identity and privileged access system.
There were fragmented authentication flows across departments, posing operational inefficiencies and security risks.

Task

I was appointed as the project lead to design, implement, and integrate a full-scale enterprise IAM and PAM solution — including defining governance policies, workflows, and alignment with auditors and technical teams.

Action

  • Conducted a needs analysis and selected OKTA-based solution for both identity and privileged access control.
  • Led stakeholder alignment across IT, InfoSec, HR, and external consultants.
  • Designed custom access workflows and implemented phased onboarding by department.
  • Delivered internal training, change management, and audit-aligned documentation.

Result

  • Achieved seamless identity and privileged access integration across all major systems.
  • Reduced access provisioning time by 40%, and improved access policy compliance score by 25% in audits.
  • Presented results to board-level stakeholders, contributing to org-wide policy updates.

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